Issues & Insights
Senior Airman Ciara Wymbs

Postmaster General DeJoy Delivers On Postal Reform

The U.S. Postal Service is drenched in red ink, having accrued more than $78 billion in net losses since 2007. In May, the Government Accountability Office somberly concluded, “USPS’ current business model is not financially sustainable due to declining mail volumes, increased compensation and benefits costs, and increased unfunded liabilities and debt.” Yet some lawmakers, such as Senate Minority Leader Chuck Schumer, D-N.Y., want to hand the struggling agency a blank check to subsidize this failing business model.  

Fortunately, there’s a new postmaster general (Louis DeJoy) in charge and he promises to get America’s mail carrier back on firmer footing. While details of his reform plans have yet to be released, documents obtained by the Associated Press suggest major changes to overtime work and delivery routes. If executed properly, these changes can help the beleaguered agency get back into the black and save taxpayers from a multi-billion-dollar bailout. This is hopefully the start of a new, low-cost era of mail delivery.

After years of excuse-making and buck-passing, USPS leadership is finally getting ready to make some significant changes. In a recent “stand-up talk” delivered to employees across the country, management made clear that “late trips” will no longer be tolerated. Under the status-quo, mail delivery trips can start late in the day (often due to processing plant delays) and typically result in mail workers claiming overtime pay. But under the soon-to-be-implemented system, “If the plants run late they will keep the mail for the next day.”

These changes are long overdue, given the large and growing costs associated with overtime pay at the USPS. Examining fiscal year 2018 data on overtime costs and planning, a 2019 inspector general report found that the USPS “planned for total mail processing overtime costs of about $732 million, but actually incurred $1.09 billion, a difference of 49%.” Furthermore, “Overtime costs to process mail increased by $257 million (31%) in FY2018 from the previous year.”

Of course, not all overtime costs are due to planning lapses; long, unconventional hours can sometimes be justified. Special services such as Priority Mail will inevitably lead to high overtime costs, as will packages sent by certain companies with two-day delivery guarantees. That makes sense as long as the USPS is charging prices that account for these high-cost expedited services. But in the case of packages, there’s no real way of knowing if they are priced in the realm of reality.

The USPS is more tight-lipped than the CIA in disclosing its package pricing, leading to plenty of black ink but no insight or analysis available to the public. And by all indications that are publicly available, the postal pricing methodology significantly underestimates the contribution of packages to overall system costs. Unless DeJoy gets a grip on this problem and pursues critical pricing reforms, package prices will almost certainly fail to cover overtime costs.

Other reform plans identified in the “stand-up talk” will give the USPS some much-needed fiscal breathing room to contemplate longer-term pricing reforms. For starters, all routes are to have no more than four park points starting this summer. The idea is that unnecessary stopping and inefficient deliveries are needlessly wasting time; and time is money. This problem also spills over into the “middle-mile” (i.e. highway mail deliveries between processing centers), where inefficient routing continues to be an issue.

The inspector general has also found that about 85% of highway routes are categorized as static, rather than accounting for changing volume and demand. Clearly, the USPS has a long way to go in becoming more efficient and embracing data-driven operations for mail delivery. And unless it reforms its dysfunctional pricing system, overtime costs will go uncompensated.

DeJoy must deliver on these, and other critical postal reforms, in order for the agency to be fiscally stable.

Ross Marchand is the vice president of policy for the Taxpayers Protection Alliance.

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  • We have seven post offices in our area, we need only 3. That and lay it a person $50,000/year to deliver mail seems a little high.

  • A topic I rarely see mentioned when discussing postal reform is the subsidy the USPS gives to China. Since China is still classified by the USPS as a “developing nation” — a designation usually reserved for poor, third-world countries — Chinese sellers sending a package from Shenzhen to Atlanta, for example, will pay a small fraction of the price it would cost to send that same package from Atlanta to Shenzhen. China is not a “developing country” that needs handouts from the U.S. Postal Service. They should pay the same rate as any other major industrial nation.

  • If they would allow items to be automatically routed to recycling it would probably save me time and them money. About 80% of what I get in the mail goes straight to the recycling bin.

    • I tried to get everything I could online years ago. Except for tax documents at the end of the year (and i wish those would go online,) 100% of what i get is immediately trashed.

  • Esteemed party member comrade kommissar Bezos should buy the USPS after all the money that he has made off of it.

  • I’d settle for you just getting the right mail in my box some of the time. Maybe, you know, 40-50% of the time?

  • 13 years later they say it time to fix the debt the postal service has accrued of 78 billion dollars.
    Nothing like government waste and watch it grow from tax dollars being spent on something they should have fixed years ago. BTW: still wondering where the 65 Billion dollars went to when Hillary Clinton was SEC. of State under Obama, it went missing or unaccounted for under her watch.

  • 4 day delivery of 1st class M,Tu, Th, Fi. 7 day of priority, but charge accordingly. package accepted Fri to deliver Sun has 2 1.5 time days. charge for it. stop the UPS/FedEx to USPS handoff for next to NOTHING. worth at least $2 each.

  • I literally travel to the next city to do any business in the post office since ours is full of unfriendly postal workers, as I discovered when trying to get my passport. Further, our mail is occasionally delivered very late in the day and now I know why!

    No more tax $$ for the USPS!

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