Issues & Insights
Mail delivery after snowstorm. Photo: Cindy Shebley, licensed under Attribution 2.0 Generic (

Fixing The Postal Service Without Breaking It

The U.S. Postal Service doesn’t say anything about pandemics or lockdowns in its motto. Nonetheless, over the last two years, America’s mail carriers stayed on the job and kept the nation going.

It’s important to keep that in mind as Congress begins once again to wrestle with the thorny issue of postal reform. To give credit where credit is due, U.S. Postmaster General Louis DeJoy has proven himself to be an exceptional administrator.

Throughout the lockdown, the Postal Service continued to deliver mail and packages together to the entire country, six days a week. Over the most recent holiday season, despite the pandemic, it more than 13.2 billion letters, cards, and packages, on average in three days’ time.

That’s a considerable increase over last year, made possible in no small part because the reforms enacted already under DeJoy’s 10-year operational improvements and strategic investment plan boosted daily processing capacity by 13 million packages.

The Postal Service’s universal service obligation has meant those in rural states have the same access and service as those in urban areas.  This has made it a vital lifeline throughout America during the lockdowns, providing access to needed household goods and critical medicines.

DeJoy’s running the USPS like a business, not a federal agency, which is what some of its congressional allies wish it still were. People forget it’s postage and package delivery services that fund its day-to-day operations, not tax dollars. Yet, were it to go bankrupt someday, it would be the taxpayers who’d have to fund the bailout.

Some free marketeers would rather have every aspect of mail and package delivery managed by the private sector. That might make sense someday but that would require it also have a universal service requirement imposed upon it – if the level of service were to remain the same. Right now, none of that is on the table. The only thing under consideration is how to build on DeJoy’s already successful reforms so the USPS can continue to do what we all expect it to.

The bill soon to come up in Congress goes in the right direction, especially since its rural delivery provision, known as Section 202, ensures that mail and packages will continue to be delivered together, efficiently, to every address in the continental United States at least six days a week. This is, as DeJoy has said, “a central aspect of our universal service mission.”

The postal reform bill has bipartisan support because it’s a good one. When enacted it will, Missouri GOP Sen. Josh Hawley said, “help put the Postal Service on a path to self-sustaining financial viability that will secure six-day service, protect rural delivery, and ensure that all Americans have reliable, uninterrupted access to their mail.”

No bill is perfect. There’s more that could be done to make the USPS more efficient. There’s always more but there’s no time to waste. The Postal Service has important things to do – like making sure the 1 billion million at-home COVID test kits President Joe Biden wants it to deliver get where they are supposed to go.

The politicians debating reform should focus on this rather than on using it as a political football by claiming things like the Democratic Senatorial Campaign Committee recently did in a fundraising email: “For years now, Americans have been dealing with the devastating impacts of Donald Trump’s postmaster general.  Louis DeJoy’s delays, cutbacks, and sabotage were a key piece of Trump and the GOP’s direct assault on mail-in voting – and they’re only getting worse.”

That’s a dishonest assessment of DeJoy’s performance and an unfair shot at the hundreds of thousands of diligent, resolute people who bring the mail and packages to your front door “in rain and sleet and snow and dark of night.”

By voting for the coming postal reform package, Congress has the chance to keep what’s working without adding to the costs. Keeping the user-financed structure preserves the long-term viability of the Postal Service while making the chance of a taxpayer-funded bailout much less likely. The bill is worth supporting as a complement to the reforms already underway by DeJoy and the Postal Service itself.

Peter Roff is a longtime Washington, D.C.-based national political columnist and policy analyst. You can reach him by email at Follow him on Twitter @PeterRoff.

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  • Louis DeJoy has tried to make the Postal Service into an arm of the trump campaign, a misleading mailer was blocked from being sent in Colorado (it had misleading information about mail in voting) and he made a lot of changes to mail services. These changes would have delayed mail and were implemented just before the 2020 General election – they appeared to be designed to ensure that mailed ballots would be delivered too late to count them. Postmasters General should be impartial but Louis DeJoy has violated the time honored tradition of impartiality. He should be removed from the Post Office and should be barred from any public office.

    • It’s pointless and plainly catty to post this sort of thing. You folks managed to pull off the steal in 2020. Be happy that your communist masters made it possible.

      • Well frognail, you have some evidence of a fraudulent election? Even trump’s administration said that it was free and fair. It sounds like you are not happy in the USA, we can help you pack up and get to the border.

  • Ah! I wish it were like that in South Africa! Our postal service (service- hah!) has just about died. Anything posted internally has maybe a 50% chance of even arriving – never mind arriving reasonably quickly. And stuff from overseas tends to vanish. Even magazines simply disappear in transit. And all this despite the country having a LAW that says all letters and parcels below one kilogram MUST be sent via the Post Office!

  • I live in an area that has mailbox thieves. Neighbors come around to deliver stacks of mail that they have found in our local woods. I occasionally get billings from services wondering why they haven’t been paid. (no they’re not that polite) but I normally do pay my bills when they are due.I have notified the Post Office and the Police Department, but nobody does anything to catch the mailbox thieves, though it is a federal crime that results in a trip to the State Penitentiary! Have purchased an expensive locking mailbox, but have to locate soeone to install it! Life gets very complicated!

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